{"id":1970,"date":"2024-06-29T16:22:56","date_gmt":"2024-06-29T14:22:56","guid":{"rendered":"https:\/\/capetown.wordcamp.org\/2024\/?post_type=wcb_session&#038;p=1970"},"modified":"2024-07-29T13:58:47","modified_gmt":"2024-07-29T11:58:47","slug":"navigating-tech-support-a-guide-for-customers-facing-website-issues","status":"publish","type":"wcb_session","link":"https:\/\/capetown.wordcamp.org\/2024\/session\/navigating-tech-support-a-guide-for-customers-facing-website-issues\/","title":{"rendered":"Navigating Tech Support: A Guide for Customers Facing Website Issues"},"content":{"rendered":"\n<p>In this talk, I will explore effective strategies for end users needing help with technical issues on their website from a plugin support forum. Attendees will learn how to form their technical questions clearly to get quicker, more accurate responses from support agents. I will cover essential first-line debugging steps to identify and possibly resolve common issues independently.<\/p>\n\n\n<p>Additionally, I will provide guidelines on how to determine the urgency of an issue how to maintain a positive and respectful way to a smoother and more productive interaction. Join me to empower yourself with the skills to navigate tech support efficiently and effectively.<\/p>\n\n\n<div class=\"wp-block-wordcamp-session-speakers\"><span class=\"wp-block-wordcamp-session-speakers__byline\">Presented by<\/span><span class=\"wp-block-wordcamp-session-speakers__name\"><a href=\"https:\/\/capetown.wordcamp.org\/2024\/speaker\/ansie-lima\/\">Ansie Lima<\/a><\/span><\/div>","protected":false},"excerpt":{"rendered":"<p>In this talk, I will explore effective strategies for end users needing help with technical issues on their website from a plugin support forum. Attendees will learn how to form their technical questions clearly to get quicker, more accurate responses from support agents. I will cover essential first-line debugging steps to identify and possibly resolve [&hellip;]<\/p>\n","protected":false},"author":17174222,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1722523500,"_wcpt_session_duration":900,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1969],"footnotes":""},"session_track":[31,36],"session_category":[33],"class_list":["post-1970","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-track-1","wcb_track-track-2","wcb_session_category-lightning-talks"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"August 1, 2024","time":"4:45 pm"},"session_speakers":[{"id":"1969","slug":"ansie-lima","name":"Ansie Lima","link":"https:\/\/capetown.wordcamp.org\/2024\/speaker\/ansie-lima\/"}],"session_cats_rendered":"Lightning Talks","_links":{"self":[{"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wp\/v2\/sessions\/1970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":2,"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wp\/v2\/sessions\/1970\/revisions"}],"predecessor-version":[{"id":2102,"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wp\/v2\/sessions\/1970\/revisions\/2102"}],"speakers":[{"embeddable":true,"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wp\/v2\/speakers\/1969"}],"author":[{"embeddable":true,"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wporg\/v1\/users\/ansielima"}],"wp:attachment":[{"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wp\/v2\/media?parent=1970"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wp\/v2\/session_track?post=1970"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/capetown.wordcamp.org\/2024\/wp-json\/wp\/v2\/session_category?post=1970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}